Privacy Policy

1. Data We Collect

When you use the enquiry form on this website or contact us directly, we may collect the following:

• Your name
• Email address
• Phone number (if provided)
• Details about your watch and the work you are enquiring about

When you visit this website, our hosting infrastructure and any analytics services we use may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL

2. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries about our services
• Preparing and delivering written estimates and condition reports
• Administering watch service and restoration projects
• Sending updates about work in progress (for concierge restoration clients)
• Improving the website and understanding how visitors use it

Legal basis: We process data on the basis of legitimate interest (responding to enquiries, administering service jobs) and consent (where given through the website form). You may withdraw consent at any time by contacting us at [email protected].

3. Data Sharing

We do not sell or rent personal data to third parties. Data may be shared in the following limited circumstances:

• Parts suppliers: When sourcing non-standard or vintage components for a restoration project, we may share watch model and part specification information — not personal data — with third-party parts specialists.
• Analytics providers: Anonymised usage data may be shared with analytics services (such as Google Analytics) to understand website performance.
• Legal compliance: We may disclose data if required to do so by applicable Malaysian law or a competent authority.

4. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected:

• Enquiry records: up to 12 months from the date of last contact if no service proceeds
• Service and restoration records: up to 7 years, to allow for any post-service reference or follow-up work
• Website analytics data: as set by the analytics provider's retention settings

5. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, alteration, or disclosure. These include:

• TLS encryption for data transmitted via this website
• Access to service records limited to atelier staff only
• Secure handling and storage of physical intake and service documentation

In the event of a data breach that is likely to affect your rights or interests, we will notify you and, where required, the relevant authority within the timeframes specified by applicable law.

6. Cookies

This website uses cookies. Full details, including cookie types and how to manage your preferences, are available in our Cookie Policy. Essential cookies are required for the site to function; other cookies are used only with your consent.

7. Your Rights

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection principles, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request that data be deleted where there is no longer a lawful basis for its retention
• Object to or restrict processing in certain circumstances
• Withdraw consent to processing at any time (where processing is based on consent)
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing any personal information.

9. Children's Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page with the date of the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the revised policy.